Terms & Conditions

These Terms and Conditions outline the agreement between Arki and its customers for the purchase and delivery of our products. By placing an order, you agree to the following terms:

Payment

  • The product will not be delivered until 100% of the total product value has been paid.

Modifications to Orders

  • No modifications to contract products, including fabric selection, corner direction, or sizes, can be made after 10 days from the contract date. If changes are requested after this period, a fee of 15% of the total product value will be charged.
  • For any modification requests, the customer or their representative must be present to sign the amended contract. Arki will not accept modifications made via verbal or written communication methods unless officially documented.

Cancellation Policy

  • The customer has the right to cancel the contract within 24 hours of signing without penalty.
  • If the contract is canceled within one week of signing, 20% of the total contract value will be deducted as an operating fee, with the remaining amount refunded within three days.
  • No cancellations will be accepted after one week from the contract date.

Product Storage

  • If the customer is unable to receive the product on the agreed date due to unforeseen circumstances, Arki will store the product for up to one month from the scheduled delivery date.

Delivery Timeline

  • Arki is committed to delivering products by the agreed date in the contract, with a maximum delay of 20 working days.

Shipping and Installation

  • Arki provides transportation and installation within Greater Cairo and Alexandria, with delivery up to the third floor covered by the standard shipping fees displayed on the website, assuming sufficient space for the safe movement of the product.
  • For deliveries beyond the third floor, an additional fee of 50 EGP per floor, per room will be applied.
  • Transportation costs outside Greater Cairo and Alexandria will be borne by the customer.

Warranty

  • Natural Wood Products: 5-year warranty against manufacturing defects from the date of receipt.
  • MDF Products: 5-year warranty against manufacturing defects from the date of receipt.
  • Outdoor Products: 1-year warranty against manufacturing defects from the date of receipt.
  • Mattresses: 10-year warranty against manufacturing defects from the date of receipt.

Customization and Patchwork

  • The fabric colors and patterns for patchwork products are selected randomly and may not match exactly with the products displayed in-store.
  • If the customer requests a change in fabric color or type, they are responsible for covering the price difference, plus an additional 10% of the product value.
  • For changes in the sizes of bedroom or dining room furniture after production has begun, a 20% fee will be added to the product value.

Exclusions

  • Arki is not responsible for the installation of TV screens or similar equipment on our products.
  • If a customer requests to combine elements from multiple room sets, the colors and materials used in each room will remain consistent.
  • Lighting is not included in the pricing of products.